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Privacy Policy

At The Sunup, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://thesunup.com/ or purchase our products. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide better services and improve your experience on our website. The types of information we may collect include:

  • Personal Information: Your name, email address, phone number, billing and shipping addresses, and payment information when you place an order or subscribe to our newsletter.
  • Account Information: If you create an account, we collect login credentials and profile details.
  • Automatically Collected Information: Your IP address, browser type, device information, and usage patterns through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Processing and fulfilling your orders.
  • Providing customer support and responding to inquiries.
  • Sending promotional emails and updates, if you’ve subscribed.
  • Analyzing website usage to improve functionality and user experience.
  • Complying with legal obligations.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted third parties in the following situations:

  • Service Providers: To assist with payment processing, shipping, marketing, or analytics.
  • Legal Obligations: If required to comply with laws, regulations, or legal requests.
  • Business Transfers: In the event of a merger, sale, or acquisition of our company.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and shopping cart items.
  • Track site usage and performance.
  • Deliver personalized advertisements.

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. While we strive to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. Use our website at your own risk.

6. Return & Refund Policy

At The Sunup, we believe skincare should be as honest as it is effective. Every product we create is rooted in science and tested for real results. While we hope you love every formula you try, we understand that sometimes things don’t go as planned.

If something’s not right with your order, we’re here to make it right.

We accept returns or offer replacements/refunds in the following cases:

  • You received the wrong product
  • Your product was damaged in transit
  • You received an expired product

If your order falls under any of these categories, please reach out to us within 7 days of receiving your order by emailing us at support@thesunup.com. Make sure to include your order ID and relevant photos to help us process the request quickly.

We’re unable to accept returns or issue refunds beyond 7 days from delivery.

What happens next?

  • Review: Once we receive your request, our team will review it within 48 hours.
  • Reverse Pickup: If your return is approved, we’ll schedule a reverse pickup from your address at no extra cost.
  • Inspection & Refund: Once the returned item reaches us and passes inspection, we’ll issue a full refund or replacement within 24 hours.

We do not accept returns for reasons like skin compatibility, personal preference, or change of mind—our formulas are carefully crafted, but everyone’s skin is different, and results can vary.

Have more questions? We’re just an email away at support@thesunup.com. We're committed to making your experience as smooth and transparent as our skincare.

7. Shipping & Delivery

We encourage you to consolidate your orders whenever possible. This helps reduce the environmental impact of multiple shipments—saving packaging materials, paperwork, and minimizing transport-related emissions.

We appreciate your support in helping us ship responsibly 🌱

1. Order Processing & Tracking

All orders are processed within 2 business days (Monday to Friday, excluding public holidays), after successful payment confirmation.

You’ll receive a confirmation email once your order is placed, followed by a shipping confirmation with tracking details as soon as it is dispatched.

Please ensure your contact number is added correctly at checkout, so our delivery partner can reach you in case of any delivery issues or clarifications.

Note: If the delivery fails due to unavailability at the shipping address, a re-delivery fee may apply.

2. Delivery Timelines

  • Domestic (India): 3–7 business days after dispatch, depending on your location.
  • International: 7–14 business days. Delivery times may vary due to customs processing or local delays.

3. International Shipping – Taxes, Duties & Customs

For international orders, customs duties, taxes, and tariffs (if applicable) will need to be paid by the customer as per local regulations. These are not included in the product or shipping prices shown on our website.

4. Payment Methods

We offer secure and flexible payment options for your convenience:

  • Credit & Debit Cards – VISA, MasterCard, American Express
  • Net Banking – Available from major Indian banks
  • UPI & Wallets – Via Razorpay payment gateway
  • Cash on Delivery (COD) – Available across most pin codes in India

8. Your Rights

Depending on your location, you may have rights regarding your personal information, such as:

  • Accessing or correcting your data.
  • Requesting data deletion.
  • Opting out of promotional emails.

To exercise these rights, contact us at support@thesunup.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing any personal information.

10. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for updates. Your continued use of our website constitutes acceptance of any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • The Sunup
  • Email: support@thesunup.com
  • Phone: +91-7767068191 | +91-9826530952
  • Address: 14, Rishi Plaza Complex, Hamidia Road, Near Bhopal Talkies Bhopal (M.P.) Pincode - 462001

Thank you for trusting The Sunup with your privacy. We are committed to protecting your information while delivering exceptional skincare solutions.

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